Michael's Blog

Posts Tagged ‘csr’

Sometimes, when you are interviewing people for CSR or administrative roles, you want a quick overview of the computer knowledge of the applicant. In the printing industry, as in most other industries, ro;es and responsibilities have changed, CSRs and account manager can no longer just spend their time liaising with customers. There are requirements of managing thousands of jobs in a month, administering web to print and online job management systems, viewing and understanding lists for variable data jobs etc. and without hands on knowledge of computers and software applications this is near impossible.

Here are some ideas for a few questions for self assessment, any comments are welcome.

Computer Knowledge Assessment:

The brief questions below should help us to understand your computer knowledge. Please choose statements that describes your competence best and that you are comfortable with:

Microsoft Office:

Outlook:

□   I am not familiar with Outlook.

□   I can use Outlook to retrieve and send emails.

□   I am very familiar with Outlook. I organise my mail in folders and I set up rules to filter my mail.

□   I am an Outlook wiz, I can set up accounts, install add-on software and configure every aspect of Outlook.

Word:

□   I am not familiar with Word.

□   I can type letters and memos and store and retrieve them.

□   I can format documents and embed graphics.

□   I can format complex and long documents and set up headers and footers.

□   I am very familiar with creating and managing documents in Word, I use style sheets and document sections.

□   I am a Word Wiz, I can use almost every function.

Excel:

□   I am not familiar with Excel.

□   I can open and read basic Excel documents.

□   I can work with numbers and I cut and paste.

□   I can use basic formulas (SUM, basic calculations)

□   I can work with data in Excel, including sorting and filtering of lists.

□   I can use complex formulas and set up calculations over several worksheets.

□   I am very familiar with creating and managing documents, I use advanced formulas.

□   I am an Excel Wiz, pivot tables are my friends.

Other software that I am familiar with (please circle):

Adobe Acrobat             not at all           know it              know it well                   expert

Adobe InDesign            not at all           know it              know it well                   expert

please add any others:

_________                    not at all           know it              know it well                   expert

_________                    not at all           know it              know it well                   expert

_________                    not at all           know it              know it well                   expert

_________                    not at all           know it              know it well                   expert

_________                    not at all           know it              know it well                   expert